Information collected
When you submit a form, Zeiss may collect your name, email address, company, instrument category, message content, and related technical details such as range, tolerance, method, asset count, certificate requirement, or service concern. This information is used to understand the request and respond with a relevant product, service, or documentation path.
How information is used
Inquiry information may be shared with internal technical, service, or commercial staff who need it to answer the request. The data helps determine whether the question concerns analytical and laboratory instruments, dimensional metrology, sensors and transmitters, or test and measurement instruments. It may also be used to improve website content, product category guidance, and support workflows.
Retention and protection
Zeiss keeps inquiry information only for as long as needed to support the business conversation, maintain service history, meet legal obligations, or resolve technical follow-up. Reasonable administrative and technical controls are used to reduce unauthorized access, but no online submission channel can be guaranteed to be completely risk free.
Technical and sensitive details
Many instrument inquiries contain operating details such as sample type, tolerance, asset condition, software dependency, and audit language. Zeiss uses those details only to evaluate the request and route it to the correct technical or service contact. You should avoid sending patient records, formulas, export-controlled drawings, proprietary test methods, passwords, or unrelated personal data through the general inquiry form. If a review requires sensitive information, request a separate written arrangement first.
Your choices
You may request correction or deletion of inquiry information by contacting the technical desk. Some records may need to be retained when they relate to active quotations, service history, compliance obligations, dispute resolution, or audit documentation. Do not submit confidential formulas, patient data, controlled export information, or proprietary test methods unless a separate written agreement is in place.